PRIVACY POLICY

 

AhnLab, Inc. (¡°Company¡±) thinks highly of protection of personal information and has in place the following policy to protect your personal information and attend to your complaints related to personal information:

 

1.        Collection and Use of Personal Information

In principle, V3 Mobile Security (¡°Product¡±) will not collect your personal information. However, Company may collect information as set forth below for the limited purposes of storage of records for resolving disputes, handling customer complaints, and analyzing and taking measures against smishing and phishing.

Purpose of Collection and Items Collected:

¡¤                   Storage of records for resolving disputes and handling complaints

- Your name, e-mail address, and telephone number

¡¤                   Inspection of URL for analyzing and taking measures against smishing

- Text messages sent via mobile phone

 

Method of Collection:

¡¤         Collection through telephone, mobile phone or e-mail

¡¤                   Collection through mobile APP

 

2.         Period of Retention and Use of Personal Information

Company uses or retains your personal information as set forth below:

-  Company will destroy any personal information collected for handling of complaints when the purpose of such collection has been attained

-  Company will immediately destroy the URL collected via mobile APPs upon evaluation if they are not malicious

(if storage of malicious message log information such as the caller¡¯s number is necessary, Company will convert the information to prevent the original condition from being verified.)

However to comply with the applicable laws and regulations, Company will retain the personal information during a certain period as set forth below.

¡¤                   The Act on the Consumer Protection in Electronic Commerce, Etc.

¡¤                   Records of signing or terminating a contract: 5 years

¡¤                   Records of payment or supply of products: 5 years

¡¤                   Records of customer complaints or grievances: 3 years

¡¤                   The Electronic Financial Transactions Act

¡¤                   Electronic financial transaction records: 5 years

 

3.        Procedure and Method of Destroying Personal Information

Company will promptly destroy any collected information when the user destroys/discards the Product. Any personal information preserved as an electronic file will be completely erased using technical methods that cannot reproduce records.

 

4.        Provision of Personal Information to Third Parties

Company will use your personal information only for the purpose that Company has notified you with respect to the collection and use of personal information. In principle, Company will not provide your personal information to third parties, except for the following instances:

 

5.        Outsourcing the Handling of Collected Personal Information

Company outsources the customer service including consultation for customers, dealing with complaints from customers, etc., to the following service provider, and manages and supervises such company to comply with the applicable laws and regulations.

Period of retention and use of personal information: Until the retention period expires such as due to the end of service or termination of the outsourcing agreement.

Outsourced Company

Outsourced Service

Hyosung ITX Co., Ltd.

Customer service including customer consultation, dealing with customer complaints, etc.

 

6.        Right of the User and its Legal Representative and the Exercise Method

You may withdraw the authorization at any time in the following manner:

AhnLab V3 Mobile Security -> Menu -> Inspecttion Notification -> View more -> OFF the setting of collection and use of personal information

Further, if you cannot delete the access and correction of personal information through the mobile APP, you may do so by calling the telephone number stated in Clause 7. Customer Service for Personal Information.

 

7.        Customer Service for Personal Information

Company has designated the privacy officers to protect your personal information and deal with complaints related to personal information as set forth below:

Classification

Chief Privacy Officer

Privacy Manager

Department

IT Strategy Office

IT Security Team

Name/Position

Jung Jin Gyo, Chief

Park Je Seok, Team Leader

Telephone

1588-3096

E-mail

ahnlab_privacy@ahnlab.com

 

You may report any complaint related to personal information that you may have while using the Product at the above contact information. Company will promptly respond to any matters reported. Please note, however, that when the dealing with such complaint ends, any information collected will immediately be destroyed, so no inspection, modification or deletion of the collected information may occur.

You may also make inquiries on other remedies or consultations regarding infringement on the personal information to the following institutions:

 

8.        Measures to Ensure the Safety of Personal Information Protection

Company is taking certain management, technical and physical protection measures necessary for ensuring the safety of the personal information as follows:

 

This Privacy Policy is only applicable to AhnLab V3 Mobile Security