Issue

Failed to login to BIM 360 Android app.

Causes and solutions

  • If your user is registered for the classic BIM 360 products only (Field, Glue, Team, Plan) you will not be able to login. This app supports the next generation BIM 360 services only.
    • For more details on next-gen BIM 360 and how to start a free trial please go to https://bim360.autodesk.com.
    • If you're not sure which BIM 360 product is used for your project, you can tell by looking at the web url you use on your browser. If the url is one of the following (b2.autodesk.com, bim360field.autodesk.com, *.autodesk360.com) you are using a product which is not supported on the BIM 360 Android app.
  • If you have an Autodesk ID but never signed up for a BIM 360 account or invited to a next generation BIM 360 project, you will not be able to login.
  • BIM 360 supports two data centers: North America and European. If your account is hosted in a different data center than the one you’ve chosen, you will not be able to login. Please navigate back and choose the correct data center.
    • If you're not sure which data center your projects are hosted on, you can contact your project administrator or tell by looking at the web url you use on your browser. If url includes eu (example: *.b360.eu.autodesk.com) it means your account is hosted on our European data center.

Additional possible causes

  • Your account is not associated with an active project.
  • Your account status is set to "Inactive" within the BIM 360 account.
  • Incorrect password entered.
  • Incorrect Autodesk ID or email address entered.
  • No internet connection.