devolo AG takes protection of your personal data very seriously. We want to inform you when and what data we collect and how we use them. We have introduced technical and organisational measures which ensure that both our company and external service providers comply with the regulations on data protection.
In the course of updates of our website and the implementation of new technologies to improve our service for you, changes to this Data Protection Declaration may also be necessary. We therefore recommend that you read this Data Protection Declaration again from time to time.
When our website is called up: in the process of retrieving the information requested by you, our servers store data for service delivery or security purposes. These data may enable you to be identified (e.g. IP address, date, time and pages visited). These data are deleted as soon as they are no longer required.
When you take part in a devolo competition: name (form of address, forename(s), surname), date of birth, postal address (street, house number, postcode, town, country), language, telephone number, fax number, website.
When you register for our e-mail newsletter: if you register for our e-mail newsletter, we will record the data which are required for this purpose or were notified separately by you, e.g. name (form of address, forename(s), surname) and your e-mail address.
When you log onto the website www.mydevolo.de or www.mydevolo.com to manage the devices from the Home Control product line and the devolo live cam: your e-mail address (devolo ID), password, name (form of address, forename, surname), date of birth, language. After the data have been entered, you will receive a confirmation e-mail with an activation link. In order to use supplementary functions (e.g. weather data), you can enter under the item "Addresses" your address data (designation, street, house number, postcode, town, country) and the required time zone, together with your telephone numbers under the item "telephone numbers".
When you log onto the website www.devolo-cc.de or devolo-cc.de (or one of your country variants: *.com, *.ch, *.fr, *.at) to manage the devolo professional products in the devolo Control Centre: e-mail address, password, date of birth and country where the user account was created, as well as voluntary information: form of address, forename, surname, language. When registering a location as compulsory information: designation, company, street, house number, postcode, town, country.
You can decide yourself whether or not to provide these data. However, without this information we will be unable in these cases to offer the requested service or the service may only be available to a limited extent.
In a devolo competition we will use your data for the purpose of your participation and for prize notification and delivery.
If you register for our e-mail newsletter, we will use the data which are required for this purpose or were notified separately by you in order to send you our e-mail newsletter at regular intervals.
In the event of operation of a dLAN hotspot, we will transmit your user data and your location data assigned to the dLAN hotspot to hotsplots GmbH, Rotherstrasse 22, 10245 Berlin, Germany, so that a contract can be concluded with hotsplots GmbH. More details can be found in the General Terms and Conditions for Operation of dLAN Hotspots of hotsplots GmbH.
In all cases the extent of the transmitted data will be limited to the required minimum in accordance with the provisions of the German Federal Data Protection Act (BDSG). Personal data will only be transmitted to state institutions and authorities within the framework of binding national legal regulations or if the data have to be transmitted for the purpose of law enforcement in the event of attacks on our network infrastructure.
Unsubscribing from the devolo e-mail-newsletter: you can unsubscribe from our e-mail newsletter at any time by using the related link at the end of the newsletter.
Deletion of your customer account on the website www.mydevolo.de or www.mydevolo.com: Please send an e-mail to support@devolo.de from your registered e-mail address.
Deletion of your customer account on the website www.devolo-cc.de or devolo-cc.de (or one of your country variants: *.com, *.ch, *.fr, *.at): Please send an e-mail to support@devolo.de from your registered e-mail address.
The contents of consent to order support read as follows: "I have read the General Terms and Conditions and the Data Protection Provisions, and agree to be bound by them." The contents of consent to e-mail advertising by newsletter read as follows: "Yes, I would like to register for the free devolo newsletter and receive information about new software for my product, access to online seminars, product innovations and exclusive competitions and actions. I can revoke my consent at any time.“
Datenschutzbeauftragter der devolo AG
Stephan Classen
Charlottenburger Allee 67
52068 Aachen
E-Mail: datenschutz@devolo.de
This website uses Google Analytics, a Web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google“). Google Analytics also uses "cookies" which help to analyse your use of our websites and online services. The information generated by the cookie regarding your use of these websites and online services is transmitted to a Google server in the USA and stored there. devolo AG uses Google Analytics with the extension "gat._anonymizeIp()“ so that the IP addresses transmitted to Google are first abbreviated and reprocessed on servers in Europe in order to exclude a direct personal reference. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our company and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Under no circumstances will Google will associate your IP address with any other data held by Google. You can also prevent the installation of the cookie for Google Analytics by selecting the appropriate setting in your browser software; however, please note that if you do this you may not be able to use all the functions of this website. Data recording and storage for Google Analytics may be revoked at any time with future effect by means of a browser plug-in from Google.
You can also prevent recording of data by Google Analytics if you do not install a browser plug-in (e.g. if you use a mobile device (e.g. smartphone or tablet) to visit our website). For this purpose, please utilise this link to reject the use of Google Analytics in future. By activating the link, we set in your browser a cookie which tells us not to use Google Analytics for your device. Please note that you must carry out revocation again if you remove the cookies in your browser.
As an AdWords customer, this website also uses Google Conversion Tracking, an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google“). In this case Google Adwords sets a cookie in your computer ("conversion cookie“) if you access our website via a Google advertisement. These cookies cease to be valid alter 30 days and are not used for the purpose of personal identification. If you visit certain web pages of our company and the cookie has not yet expired, both we and Google can see that someone has clicked on the advertisement and was therefore directed to our website. Every AdWords customer receives a different cookie. Cookies cannot be traced via the websites of AdWords customers. The information obtained with the aid of the conversion cookie is used to produce conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers find out about the total number of users who have clicked on their advertisement and were directed to a website marked with a conversion tracking tag. However, these AdWords customers do not receive any information through which they can personally identify users. If you do not want to take part in the tracking process, you can also refuse to accept the necessary setting of a cookie - for example by means of a browser setting which normally deactivates automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser in such a way that cookies from the domain "googleadservices.com“ are blocked.
By using this website, you hereby agree to the processing of your personal data recorded by Google in the manner described here and for the above-mentioned purpose. We wish to point out that Google has its own data protection guidelines which are separate from our data protection guidelines. We accept no responsibility or liability for these guidelines and processes. Before using our website, would you please read Google's data protection regulations. You can also prevent recording of the data generated by the cookie and transmitted to Google in connection with your use of the website (including your IP address), and processing of these data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en. devolo AG expressly warns that inherent security gaps may exist with regard to the transmission of data over the Internet (e.g. by e-mail) and that data cannot be protected with 100% security against unauthorised access.
The use of the service provider's identifying contact data—in particular the telephone/fax numbers and e-mail addresses—for commercial advertising is expressly undesired without prior written authorisation from devolo AG or unless a business relationship is already in existence. devolo AG reserves the right to take legal measures in the case of infringement.